8. What the Crew is Really Doing While Greeting Passengers
You may think the greeting by the flight crew upon entering the aircraft is a polite formality, but really there’s a lot more to it than that. Of course, the practice is intended to make passengers feel welcome and comfortable, but it’s also used by the crew as an assessment.
The flight staff uses this time to eye passengers who may become problematic or others who could be helpful during an emergency. Apart from reading passengers’ attitudes, they look for people who are intoxicated, physically fit, physically disabled, traveling alone or in a group and those who speak (at least enough) English.